Camera or microphone permission is blocked
Open the iOS Settings app, find Bicamly, and enable Camera and Microphone access. Bicamly needs these permissions to capture and record dual-camera videos.
Bicamly Support
Help, privacy details, and terms for Bicamly, an iOS app for recording front and rear cameras together in one composed video or photo.
- Support email
- tianjian0918@gmail.com
- Platform
- iPhone, iOS 15 or later
- Response goal
- Within 2 business days
Technical Support
If Bicamly does not behave as expected, please include your iPhone model, iOS version, and a short description of what happened.
Photos or videos are not saved
Make sure Bicamly has permission to add items to your photo library. The app saves composed media to the Photos library on your device.
Dual-camera capture is not available
Simultaneous front and rear camera capture depends on device support. Some iPhone models or capture settings may not support every resolution, frame rate, or camera combination.
Recording quality or frame rate changes
Bicamly may adjust settings when the device does not support the selected quality, frame rate, stabilization, or lens combination.
Privacy Policy
Last updated: June 16, 2026
Overview
Bicamly is designed as an on-device camera tool. We do not require an account to use the app, and we do not operate a server that receives your photos, videos, camera frames, or microphone audio.
Permissions
Bicamly requests Camera permission to capture front and rear camera video, Microphone permission to record audio, and Photo Library Add permission to save composed photos and videos to your library.
Media processing
Camera frames, microphone audio, preview rendering, and export processing happen on your device. Your media is saved only when you choose to capture a photo or record a video.
Data collection
Bicamly does not collect personal information, does not use third-party advertising trackers, and does not sell personal data. Apple may provide standard App Store diagnostics or purchase information according to your Apple settings.
Children's privacy
Bicamly is not intended to collect information from children. If you believe personal information was provided through a support request, contact us and we will address it.
Contact
For privacy questions, email tianjian0918@gmail.com.
Terms of Use (EULA)
Last updated: June 29, 2026
Use of the app
You are responsible for how you record, store, and share content created with Bicamly. Please follow applicable laws and respect the privacy and rights of others.
Device compatibility
Bicamly depends on iOS camera, microphone, rendering, and photo library capabilities. Some features may vary by device, iOS version, or system settings.
No warranty
Bicamly is provided as available. We work to keep it reliable, but we cannot guarantee uninterrupted operation or compatibility with every device configuration.
Bicamly Pro subscriptions
Bicamly Pro is offered as an auto-renewable subscription. The app may offer monthly and annual membership plans, and the exact price and subscription length are shown in the app before you confirm a purchase.
Billing and renewal
Payment is charged to your Apple ID after purchase confirmation. Unless you cancel at least 24 hours before the end of the current period, your subscription renews automatically, and your account may be charged for renewal within 24 hours before the current period ends.
Manage or cancel
You can manage or cancel your subscription in your App Store account settings. Deleting Bicamly from your device does not cancel an active subscription.
Refunds
Refund requests are handled by Apple according to App Store policies. If you need help with a purchase, contact Apple Support or email Bicamly support.
Privacy
Your use of Bicamly is also governed by our Privacy Policy, which explains what data the app does and does not collect.
Changes
We may update these support, privacy, or terms pages from time to time. Continued use of Bicamly means you accept the latest version.